Cookie Policy

This Cookie Policy explains how OnCloudWine Labs Pty Ltd, trading as OnCloudWine (“we”, “us”, “our”), uses cookies and similar technologies on our websites and within our platform. It should be read together with our Privacy Policy.

Cookies are small text files that a website places on your device when you visit it. They are widely used to make websites work, to work more efficiently, and to provide information to the site owner.

We also use related technologies such as local storage, session storage, and pixel tags. In this Policy we refer to all of these together as “cookies”.

Strictly necessary cookies. These cookies are essential to operate the Services and cannot be switched off. They include cookies used to:

• authenticate you and keep you signed in;
• remember your current organisation context and session preferences;
• protect against cross-site request forgery and other security threats; and
• load balance and deliver the Services reliably.

Functional cookies. These cookies remember choices you make, such as language, theme, or region, so we can give you a more personalised experience. If you disable them, parts of the Services may not work as expected.

Analytics cookies. We may use privacy-respecting analytics to understand how visitors use our marketing site and platform so we can improve them. Analytics data is aggregated and does not directly identify individuals.

No advertising cookies. We do not use cookies for cross-context behavioural advertising or to sell personal information. We do not display third-party ads on the platform.

Some cookies are set by third-party services we use to operate the Services. These include:

• Payment processors (Stripe, Square). When you use payment features, these providers may set cookies to process payments securely and to detect fraud.
• Infrastructure and security providers. Cookies used by our hosting, content delivery, and bot-mitigation vendors to deliver the Services securely.
• Support and error monitoring. Cookies used by support and monitoring tools to capture diagnostic information and to route support conversations to the right team.

Those third parties are responsible for their own cookies and their own privacy practices. You should review their policies for more information.

Most browsers let you control cookies through their settings. You can usually block or delete cookies, or be alerted when a site sets a cookie. If you block strictly necessary cookies, the Services may not work properly.

Where required by law, we will ask for your consent before placing non-essential cookies. You can change your preferences at any time through our cookie banner or by clearing cookies in your browser.

There is no universal standard for “Do Not Track” signals. We currently do not respond to such signals. You can still control cookies using the options described above.

We may update this Cookie Policy from time to time. The “Last updated” date at the top of this page shows when it was last revised. Continued use of the Services after an update means you accept the updated Policy.

If you have questions about our use of cookies, please contact us at [email protected].