Member self-service portal

A Member Portal Built In

Members sign in with a magic link to view their upcoming release, adjust quantities, see their order history, and update their profile and addresses — without an extra login or another support email.

Magic-link sign in · no passwords to manage
Hunter Valley Wines
SC

Available Releases

3 Active
Click to customize
ShippingPickup
Premium Reds Bundle
Active
Ships Jan 15, 2024
Available products
Cabernet Sauvignon
Qty: 2$45.99
Pinot Noir
Qty: 2$52.00
Shiraz
Qty: 2$38.50
+2 more products
ShippingPickup
Benefits

Why Your Members Will Love It

A self-service portal that delights members while reducing your operational burden.

Fewer Tickets

Self-Service

Members update their own address, payment method, and quantities — without emailing your team.

Magic-Link Login

No Passwords

Members enter their email and click the link in their inbox — no passwords to forget or reset.

Available 24/7

Always Open

Members make changes outside business hours and your inbox stays clear of the small stuff.

Release Preview

Adjust Quantities

Members see the upcoming release lineup and can adjust quantities before payment runs.

Works on Mobile

Responsive Design

The portal works on phones, tablets, and desktops — wherever your members happen to open the link.

Card on File

Stripe Setup Intents

Members add and update payment methods themselves with Stripe's secure Setup Intent flow.

Features

Everything Members Need in One Place

A comprehensive self-service portal that handles every aspect of the wine club experience.

Essential
Account Profile
Members keep their own details up to date
Name, email, phone
Shipping address
Membership status
Saved payment methods
Popular
Upcoming Releases
See and adjust the next release before payment
Spring ReleasePending

Members see the products in their lineup and the total they'll be charged.

Modify quantities per product
Updated total in real time
Read-only after payment runs
Always Available
Order & Payment History
Past releases, fulfillments, and payments

Mar 2024

Spring · 6 bottles

Delivered

Dec 2023

Holiday · 12 bottles

Delivered

Sep 2023

Fall · 6 bottles

Delivered

Members see every order, fulfillment, and payment.

Memberships
Club Memberships
Members see which clubs they're part of and what releases they'll receive

Reserve Club

Active

Quarterly Club

Active

Upcoming releases per club
Email confirmations on changes
Payment Methods
Add cards via Stripe Setup Intents
Add & remove cards
Choose default card
Past payments visible
Verification email on failure

What members can do

See fulfillments

Tracking on each shipped order

Magic-link sign in

No passwords to manage

Update shipping address

Edit in profile

Update payment method

Stripe Setup Intent flow

Cancel a release

Before payment runs

Branded experience

Optional custom domain

How It Works

Simple Member Journey

From login to satisfaction in just a few clicks.

Step 1: Magic-Link Sign In

15 sec

Member enters their email, taps the link, and they're in

Step 2: Dashboard

Instant

See upcoming releases, recent orders, and account at a glance

Step 3: Review Release

1-2 min

View the lineup for their club and the total for the upcoming charge

Step 4: Adjust Quantities

2-5 min

Increase or decrease product quantities before payment runs

Step 5: Confirm Card on File

30 sec

Update or add a payment method via Stripe

Step 6: Track Shipments

Ongoing

See fulfillment status and tracking on past orders

Member Experience Highlights

Magic-link Authentication

Members get a single-use link by email. No passwords, no separate signup flow.

Per-Club View

Each member sees only the releases that belong to the clubs they're actually in.

Stripe-Powered Payments

Cards are stored via Stripe Setup Intents and charged when each release runs.

Mobile Optimised

The portal is responsive — members can manage their account from any device.

Designed for the simple stuff

The portal handles the things that fill your inbox during release season — address changes, card updates, quantity tweaks — so you can focus on the wine.

What members get

A focused, low-friction portal

The portal does the things that matter most during release season — without the bloat or extra logins.

Magic-link login

No passwords for members to manage

Release preview

View & adjust quantities before payment

Stripe payments

Self-serve card on file via Setup Intents

Profile & addresses

Members keep their own details current

FAQ

Common Questions About Member Portals

Everything you need to know about implementing and managing your member portal.

Got a different question?

Tell us how your members interact with you today and we'll show you the rest.

Talk to us

See pricing

The member portal is included in every OnCloudWine plan.

View pricing
Built by wine folksActually simpleSecure & reliable

Ready to Delight Your Members with Self-Service?

Hand members a self-serve portal that's already part of OnCloudWine — no extra integration work.

Included on every plan
Magic-link sign in
Optional custom domain
Stripe-powered payments

24/7

Member access

Self-serve

Profile & cards

No password

Magic link only